Terms of Service

Introduction

Welcome to Elyra. These Terms of Service govern your access to and use of the Elyra platform, website, products and services. By accessing or using Elyra, you agree to comply with these terms.

If you do not agree with these terms, you should not use the platform.

Eligibility

You must be at least 18 years old and legally capable of entering binding agreements to use Elyra.

By using the platform, you confirm that:

• You are authorized to represent your organization if using Elyra on behalf of a company

• The information you provide is accurate and complete

• Your use of the platform complies with applicable laws and regulations

Use of the Platform

Elyra provides AI-powered workflow automation tools designed to help teams automate operational tasks, workflows and business processes.

You agree to use the platform only for lawful purposes and in accordance with these terms.

You may not:

• Use the platform for illegal or unauthorized activities

• Attempt to gain unauthorized access to systems or data

• Interfere with the security or performance of the platform

• Copy, resell or redistribute Elyra services without permission

• Use the platform to transmit malicious software or harmful content

We reserve the right to suspend or terminate accounts that violate these terms.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to:

• Use strong and secure passwords

• Notify us immediately of unauthorized access

• Maintain accurate account information

• Ensure your team members follow these terms

Elyra is not responsible for losses caused by unauthorized access resulting from your failure to protect account credentials.

Subscription & Billing

Certain Elyra features may require a paid subscription.

By purchasing a subscription, you agree that:

• Billing information provided is accurate

• Subscription fees will be charged according to the selected plan

• Fees are non-refundable unless required by law

• Pricing may change with prior notice

Subscriptions renew automatically unless canceled before the next billing cycle.

You may cancel your subscription at any time through your account settings.

Free Plans & Trials

Elyra may offer free plans, free trials or promotional access periods.

We reserve the right to:

• Modify or discontinue free plans at any time

• Limit access to certain features

• Suspend accounts abusing promotional offers

Intellectual Property

All content, software, branding, logos, interfaces and platform technology associated with Elyra remain the property of Elyra and its licensors.

You may not:

• Reverse engineer or copy platform functionality

• Reproduce or distribute Elyra intellectual property

• Use Elyra branding without written permission

All rights not expressly granted remain reserved.

Customer Data

You retain ownership of the data, content and materials submitted to Elyra through your workflows and integrations.

By using the platform, you grant Elyra permission to process and store data solely for the purpose of providing services and improving platform functionality.

We implement reasonable technical and organizational safeguards to protect customer data.

AI-Generated Content

Certain Elyra features may generate summaries, responses, recommendations or automated actions using artificial intelligence.

You acknowledge that:

• AI-generated outputs may contain inaccuracies

• Human review may still be required for important decisions

• Elyra is not responsible for actions taken solely based on AI-generated outputs

Users remain responsible for reviewing and approving automated actions where appropriate.

Third-Party Integrations

Elyra integrates with third-party platforms and services including communication tools, CRM systems and productivity applications.

We are not responsible for:

• Third-party platform availability

• Changes made by external providers

• Data handling practices of third-party services

Your use of third-party integrations is subject to their respective terms and policies.

Service Availability

We aim to maintain reliable platform availability but do not guarantee uninterrupted access at all times.

Temporary downtime may occur due to:

• Maintenance updates

• Infrastructure issues

• Security incidents

• Third-party service disruptions

We may modify, suspend or discontinue features at any time.

Limitation of Liability

To the maximum extent permitted by law, Elyra and its affiliates shall not be liable for:

• Indirect or consequential damages

• Loss of profits or business opportunities

• Data loss or workflow interruptions

• Damages resulting from unauthorized access

• Reliance on AI-generated outputs

Our total liability shall not exceed the amount paid by you to Elyra during the previous 12 months.

Indemnification

You agree to indemnify and hold harmless Elyra, its employees and affiliates from claims, damages or liabilities arising from:

• Your misuse of the platform

• Violation of these terms

• Infringement of third-party rights

• Unauthorized or unlawful activities conducted through your account

Termination

We reserve the right to suspend or terminate access to Elyra if:

• These terms are violated

• Your use creates security or operational risks

• Required by law or regulatory obligations

You may stop using Elyra and terminate your account at any time.

Certain provisions of these terms will survive termination, including intellectual property, liability limitations and indemnification clauses.

Privacy

Your use of Elyra is also governed by our Privacy Policy, which explains how we collect, process and protect personal information.

Changes to These Terms

We may update these Terms of Service periodically.

When changes are made:

• The updated version will be published on this page

• The “Last Updated” date will be revised

• Significant changes may be communicated through email or platform notifications

Continued use of Elyra after updates constitutes acceptance of the revised terms.

Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the State of California, United States, without regard to conflict of law principles.

Contact Information

If you have questions regarding these Terms of Service, please contact:

Elyra AI Labs

support@elyra.ai
San Francisco, California, USA