Privacy Policy

Introduction

Elyra values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use the Elyra platform, website and services.

By using Elyra, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you use Elyra.

Account Information

When creating an account, we may collect:

• Full name

• Email address

• Company name

• Billing details

• Account credentials

Usage Information

We collect information related to how the platform is used, including:

• Workflow activity

• Platform interactions

• Feature usage

• Device and browser information

• IP address and session data

This helps us improve platform performance and user experience.

Customer Data

Elyra may process customer content and workflow-related data submitted through integrations, automations and platform usage.

Examples include:

• Workflow inputs

• Task activity

• Uploaded files

• Connected application data

• Automation results

You retain ownership of your customer data.

How We Use Information

We use collected information to:

• Provide and improve Elyra services

• Process workflows and automations

• Manage accounts and subscriptions

• Respond to support requests

• Improve platform security and reliability

• Personalize user experience

• Communicate updates and product information

• Prevent fraud and unauthorized activity

We do not sell personal information to third parties.

AI & Automated Processing

Certain Elyra features use artificial intelligence to process workflows, generate summaries and automate actions.

AI systems may analyze workflow data to:

• Classify requests

• Generate suggested responses

• Improve automation accuracy

• Optimize workflow performance

Users remain responsible for reviewing important outputs and automated actions where necessary.

Cookies & Tracking Technologies

Elyra uses cookies and similar technologies to:

• Maintain secure sessions

• Remember user preferences

• Analyze website traffic

• Improve product performance

You may disable cookies through your browser settings, though some features may not function properly.

Third-Party Services

Elyra integrates with third-party tools and providers including CRM systems, communication platforms and analytics services.

These providers may process data according to their own privacy policies.

We are not responsible for the privacy practices of external services connected through integrations.

Data Storage & Security

We implement technical and organizational measures designed to protect customer information, including:

• Data encryption

• Access controls

• Secure infrastructure

• Monitoring systems

• Authentication protections

While we take reasonable steps to protect data, no system can guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

• Provide platform services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Users may request account deletion subject to applicable legal and operational requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access your data

• Correct inaccurate information

• Request deletion of personal information

• Restrict certain processing activities

• Export account data

To exercise these rights, contact us using the information below.

International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction where Elyra or its service providers operate.

We take reasonable measures to ensure transferred data remains protected.

Children’s Privacy

Elyra is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect product, legal or operational changes.

When updates are made:

• The revised version will appear on this page

• The “Last Updated” date will change

• Significant updates may be communicated through email or platform notifications

Continued use of Elyra after changes means you accept the updated policy.

Contact Information

If you have questions about this Privacy Policy or your data, please contact:

Elyra AI Labs

privacy@elyra.ai
San Francisco, California, USA